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If you need assistance, support, or clarification, here is how you can reach us:
Official Channels
Email Support : glitchingthroughmatrix@gmail.com
Instagram DM : glitch.the.matrix
Response Window: Within 24 - 48 hours on business days.
Professional Boundaries
Do not waste time on trivial complaints, excuses or attempts to bypass our policies. We respond only to serious inquiries and legitimate issues.
Expectation of Discipline
When contacting us, come prepared with:
Your full name and order details.
A clear explanation of your issue.
Evidence if technical errors are claimed.
Vague, careless, or unserious messages will be ignored. Discipline applies to communication as much as it does to action.
No Alternative Channels
We do not provide phone support & entertain communication through personal accounts. All inquiries must go through official channels.
Final Note
Respect our time, and we will respect yours. Treat every interaction with the seriousness it deserves.
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